Hi all,


I've been playing TM2020 since almost a year now. I've completed 2 campaigns with all ATs and then life happened so my TM gamplay has been very infrequent since then. The reason I'm writing here is because I couldn't find anything on this specific issue. I'm sure I'm missing something really obvious, but I'd really appreciate some help with this.

So, I created a Ubisoft Connect account last year, purchased TM2020 Club Access, set up my game and got playing. I never really considered setting up a TMX account or anything until recently. When I tried signing up last week or so, I chose to log in using my Ubisoft Connect (I thought this would link my game progress with the new MX account). But ever since I did this (10-11 months after creating my Ubisoft account and playing TM2020), I can log in to MX (website) but my account says Internal error in the "Linked Accounts" page; with an error ID that's essentially a lot of zeros. Also, the TMX menu in-game says "Profile not found" when I click on the Profile icon. I couldn't find anything in the settings either.

Should I delete my account, wait for 14 days and approach this differently? Or is there something I can do to fix this without deleting my account. I don't mind any solution because I literally have uploaded nothing yet. It's just that I can't see my game progress/achievements/(some random map WRs), etc., and I'd like to fix this asap before I start building maps and such. Would just like to organize / link my account properly, and ultimately understand how this works.

Appreciate any valuable insight on this, and I apologize if it's a super-noob question to some. Just trying to learn my way around the ecosystem. Thanks in advance

It was a bug with your Ubisoft login not propagating from the account site to the TMX site. I've fixed it manually for your account, so it should show as linked now.

eyebo says:
It was a bug with your Ubisoft login not propagating from the account site to the TMX site. I've fixed it manually for your account, so it should show as linked now.

Thanks for taking the time to look into this, mate. I just checked the TMX menu (in-game) and it still shows "User not found" under the profile icon. Also, on the website here, my account doesn't seem to reflect any of my cumulative stats (as shown in Trackmania.com), and clicking on "Linked Accounts" in my MX account settings still shows the same error message.


Apologies for the manual hassle with this. But would sending you my in-game account ID help? I've taken a screenshot and copied it from my game settings too. I guess it's safe to share it, but as I'm not sure, I'll await your response on this.


Thanks again I appreciate your time.

1. What TMX menu in-game? Do you mean the TMX plugin for OpenPlanet? That's not really linked to the website and only accesses our API. I think you can add your username to the plugin manually from the plugin menu in OpenPlanet.

2. TMX isn't linked to your in-game account in the way that you think. Your in-game stats are not synced with the website. The connection is basically used only for logging into TMX through Ubisoft's auth server and for adding / removing tracks to favorites so they show up in your favorites area in-game. And of course it authenticates your account for uploading tracks and replays.

Are you saying you still see the banner at the top of this site that asks you to link your account?

eyebo says:
1. What TMX menu in-game? Do you mean the TMX plugin for OpenPlanet? That's not really linked to the website and only accesses our API. I think you can add your username to the plugin manually from the plugin menu in OpenPlanet.

2. TMX isn't linked to your in-game account in the way that you think. Your in-game stats are not synced with the website. The connection is basically used only for logging into TMX through Ubisoft's auth server and for adding / removing tracks to favorites so they show up in your favorites area in-game. And of course it authenticates your account for uploading tracks and replays.

Are you saying you still see the banner at the top of this site that asks you to link your account?

Oh. Thanks for clarifying this. I guess I had the wrong idea. I assumed this since I noticed most users on here have cumulative stats on their profiles. Is mine empty because I've done RMS/RMC runs and completed campaigns in the past (before I created this account)? Will my future runs and stats update on here?

Also yes, my bad. When I said TMX menu in-game, I did mean the TMX plugin menu. There's a profile icon [tab] which when clicked always says "User not found". I thought that tab would link to this account of mine here. I guess I'll complete the new campaign & get some ranked matches in, and then check on this.

Lastly, no there isn't any banner at the top of this site asking me to link my account. I've seen that on TM2 exchange when I was browsing yesterday. But this site hasn't shown me that. So I guess it's working.

Appreciate you entertaining my noob questions man. I'll update here if I missed something. Thank you